What should I do if I have a question?

What should I do if I have a question?

  1. Search the knowledge base using this help page. (use key words)
  2. Search the app using key words and the magnifying glass. 
  3. You can also click on the PLUS SIGN in the help desk and submit a ticket. 

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    • I just signed up for the challenge and paid. I haven’t received my welcome email.

      Be sure to check your junk mail and all of your spam folders. We find that often times our emails fall into these folders. Also, you will want to search using the word “Cristy” and the word “support”. Wait a few hours and check spam/junk folders ...
    • Do I have to use the LOSE IT app?

      For this challenge, we are not focusing on counting calories or tracking food on any app.
    • Is it normal/okay to lose weight this fast?

      In the beginning, your body is ridding itself of toxins and extra water weight. Your body is learning to use FAT as fuel and this is a good thing!
    • Why can’t I exercise?

      Feel free to exercise. But as long as you are doing it for OTHER reasons than to lose weight. Exercise is NOT a way to address weight loss. Please watch this video: https://youtu.be/VZiZgV_U-Wk
    • Do I have to drink all of my water?

      Yes. Your body REQUIRES this amount of water to flush out the toxins and for normal body function. It gets easier as you keep doing it. Start early and try to finish up by 5pm. If you weigh less than 135 pounds, please only drink 112 ounces of water ...