I just signed up for the challenge and paid. I haven’t received my welcome email.
Be sure to check your junk mail and all of your spam folders. We find that often times our emails fall into these folders. Also, you will want to search using the word “Cristy” and the word “support”. Wait a few hours and check spam/junk folders again. Whitelist This Email Address (email@example.com
). That way my emails always come to your inbox instead of spam/junk (or the Promotions or Updates tabs if you’re using Gmail).
I am not getting emails from Cristy! I stopped getting e-mails. I am having CODE RED email issues. HELP!
We know it is super frustrating to have issues with emails and receiving them. Our C.O.O. Cari created a video that might give you some helpful hints and tips. ******You can watch that here. https://youtu.be/Ksp4odyMJ_U Other tips and tricks: 1. ...
I think I have a typo in my email address!
Please fill out a support ticket and send us your correct email and we will get that fixed for you.
How do I stop receiving emails from Cristy?
To stop receiving emails from Cristy, scroll to the bottom of any email you received from her, and click the text that says Unsubscribe. On the screen that comes up, choose what you want to unsubscribe from, then save your preferences. If you do this ...
What should I do if I have a question?
Search the knowledge base using this help page. (use key words) Search the app using key words and the magnifying glass. You can also click on the PLUS SIGN in the help desk and submit a ticket.
Why can’t I exercise?
Feel free to exercise. But as long as you are doing it for OTHER reasons than to lose weight. Exercise is NOT a way to address weight loss. Please watch this video: https://youtu.be/VZiZgV_U-Wk