I am not getting emails from Cristy! I stopped getting e-mails. I am having CODE RED email issues. HELP!
We know it is super frustrating to have issues with emails and receiving them. Our C.O.O. Cari created a video that might give you some helpful hints and tips.
Other tips and tricks:
1. Check alternate folders, including junk/spam and promotions, not just your inbox. Sometimes email providers put emails in strange places.
2. Click on and open Cristy’s emails when they show up. If you don’t consistently open them, you are telling your email provider that they aren’t important. Your email provider wants you to only get emails you want, and sometimes they misjudge which ones are important to you, and which ones aren’t.
4. If none of the above work, you may need to contact your email provider directly and ask them to mark firstname.lastname@example.org as safe for you to receive emails from.
5. You may need to delete some emails. Many email providers place a limit on how many emails you can store with them. It’s called a quota. If you are receiving and storing a lot of emails, you may be over quota and need to delete some in order for there to be room in your emails for Cristy’s to come through.
I just signed up for the challenge and paid. I haven’t received my welcome email.
Be sure to check your junk mail and all of your spam folders. We find that often times our emails fall into these folders. Also, you will want to search using the word “Cristy” and the word “support”. Wait a few hours and check spam/junk folders ...
FAQ about the "Challenge Members Area"
What is the challenge members area? Your 10 Pound Takedown Challenge registration now includes access to a members area, in case you are looking to participate in the challenge without having to use Facebook. Both the challenge Facebook group and ...
How do I stop receiving emails from Cristy?
To stop receiving emails from Cristy, scroll to the bottom of any email you received from her, and click the text that says Unsubscribe. On the screen that comes up, choose what you want to unsubscribe from, then save your preferences. If you do this ...
I’m not getting any emails from Cristy. What can I do?
Fill out a custom service ticket and we will add you to the list. Also, be sure to check your spam and junk mail to see if they are going there instead of your inbox.
Do I need Facebook to do a challenge or to purchase a program?
For a challenge: We now have a NON Facebook option. You will sign up and create an account in a members area and the daily videos will be loaded into that space. You won't have the same interaction as the FB page, but you will get ALL of the ...