Thank you for your message about your water bottle. Here are a few things we will need you try before going further.

1. If this is cosmetic damage, we will need photos of the bottle and the outside of the box sent to us. 

2. If your bottle is leaking: inside the lid is a washer (it’s made of white/clear plastic). Remove it and then put it back in making sure it is tightly in and that should the trick. 
Make sure your cap is straight on the threads and tightened down. 

3. If you feel like the bottle is “sucking air”, trim the straw at the bottom a little. Sometimes they are too long. Also make sure that the straw is pushed really well onto the cap.

4. If the cap was broken, we will need photos of the cap and the box. 

5. If you have tried all of this and still have a problem, please email photos, current mailing address and information to cari@coderedlifestyle.com 
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